SunPass Customer Service Center

Status: Existing

Description: Customer Service Centers (CSCs) for the SunPass electronic toll system, providing administrative back office and customer support functions for the electronic toll system.

Stakeholder: Florida Turnpike Enterprise

Architecture Flow Diagrams
which include SunPass Customer Service Center:

• SunPass Customer Service Center City of Pensacola Traffic Signal Operations Center (TSOC)
• SunPass Customer Service Center City of Tallahassee STMC
• SunPass Customer Service Center County and Local Toll Customer Service Centers
• SunPass Customer Service Center County Sheriff Dispatch
• SunPass Customer Service Center Escambia County Bridge Toll Systems
• SunPass Customer Service Center Escambia-Santa Rosa Regional ATMS
• SunPass Customer Service Center EscaRosa TMC
• SunPass Customer Service Center FDOT District 3 Chipley RTMC
• SunPass Customer Service Center Financial Institution Systems
• SunPass Customer Service Center Florida DMV Licensing and Registration System
• SunPass Customer Service Center FTE Sunpass Toll Collection System

Architecture Flows
to/from the SunPass Customer Service Center:

SunPass Customer Service Center City of Pensacola Traffic Signal Operations Center (TSOC)

• toll probe data

SunPass Customer Service Center City of Tallahassee STMC

• toll service change response

SunPass Customer Service Center County and Local Toll Customer Service Centers

• toll coordination

SunPass Customer Service Center County Sheriff Dispatch

• payment violation notification

SunPass Customer Service Center Escambia County Bridge Toll Systems

• payment instructions

SunPass Customer Service Center Escambia-Santa Rosa Regional ATMS

• toll service change response

SunPass Customer Service Center EscaRosa TMC

• toll probe data

SunPass Customer Service Center FDOT District 3 Chipley RTMC

• toll service change response

SunPass Customer Service Center Financial Institution Systems

• payment request

SunPass Customer Service Center Florida DMV Licensing and Registration System

• license request

SunPass Customer Service Center FTE Sunpass Toll Collection System

• payment instructions

City of Tallahassee STMCSunPass Customer Service Center

• toll service change request

County and Local Toll Customer Service CentersSunPass Customer Service Center

• toll coordination

Escambia County Bridge Toll SystemsSunPass Customer Service Center

• payment transactions

Escambia-Santa Rosa Regional ATMSSunPass Customer Service Center

• toll service change request

FDOT District 3 Chipley RTMCSunPass Customer Service Center

• toll service change request

Financial Institution SystemsSunPass Customer Service Center

• settlement

Florida DMV Licensing and Registration SystemSunPass Customer Service Center

• registration

FTE Sunpass Toll Collection SystemSunPass Customer Service Center

• payment transactions

National ITS Architecture Subsystems
mapped to the SunPass Customer Service Center:

• Payment Administration Center Subsystem

National ITS Architecture Services
associated with SunPass Customer Service Center:

• TM09 - Integrated Decision Support and Demand Management (FDOT District 3 Express Lanes) -- (Graphic)
• TM10 - Electronic Toll Collection (County and Local Toll Authorities) -- (Graphic)
• TM10 - Electronic Toll Collection (Escambia County Bridge Toll Systems) -- (Graphic)