FDOT District 5 Regional ITS Architecture (Final)

Element Expanded Functional Requirements: SunPass Customer Service Center


Functional Area: Toll Administration
  1. The center shall manage toll transactions, including maintaining a log of all transactions and toll pricing structure information.
  2. The center shall dynamically price tolls based on current traffic condition information.
  3. For electronic toll payments requiring financial payment, the center shall process the financial information from toll plazas and manage an interface to a Financial Institution.
  4. The center shall manage a local billing database for toll customers.
  5. The center shall manage the details of toll payment violations based on vehicle information from the toll plaza, registration information from the Department of Motor Vehicles, invalid payment information from a Financial Institution, and previous violation information stored locally, and report such violations to appropriate law enforcement agencies.
  6. The center shall calculate traffic flow based on timestamped toll transactions for vehicle travel between successive toll plazas and send to other agencies.
  7. The center shall respond to changes in toll prices from the Toll Administrator.
  8. The center shall exchange data with other toll agencies to coordinate toll transactions and pricing.
  9. The center shall support requests for advanced toll payment and provide this information to its toll plazas.
  10. The center shall support wide-area alerts from emergency centers by passing on the information to its toll plazas and the Toll Administrator.
  11. The center shall support toll transactions by commercial fleet operators.
Functional Area: Toll Data Collection
  1. The center shall collect toll operational data and pricing data.
  2. The center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data.
  3. The center shall receive and respond to requests from ITS Archives for either a catalog of the toll data or for the data itself.
  4. The center shall be able to produce sample products of the data available.