FDOT District 5 Regional ITS Architecture (Final)

Element Expanded Functional Requirements: 911 Emergency Call Centers


Functional Area: Emergency Call-Taking
  1. The center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
  2. The center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
  3. The center shall receive emergency call information from motorist call-boxes and present the possible incident information to the emergency system operator.
  4. The center shall receive emergency call information from mayday service providers and present the possible incident information to the emergency system operator.
  5. The center shall receive emergency notification information from other public safety agencies and present the possible incident information to the emergency system operator.
  6. The center shall receive emergency notification information from public transit systems and present the possible incident information to the emergency system operator.
  7. The center shall coordinate, correlate, and verify all emergency inputs, including those identified based on external calls and internal analysis of security sensor and surveillance data, and assign each a level of confidence.
  8. The center shall send a request for remote control of CCTV systems from a traffic management center in order to verify the reported incident.
  9. The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
  10. The center shall update the incident information log once the emergency system operator has verified the incident.
  11. The center shall provide the capability for digitized map data to act as the background to the emergency information presented to the emergency system operator.
Functional Area: Emergency Response Management
  1. The center shall provide strategic emergency response capabilities provided by an Emergency Operations Center for large-scale incidents and disasters.
  2. The center shall manage coordinated inter-agency responses to and recovery from large-scale emergencies. Such agencies include traffic management, transit, maintenance and construction management, rail operations, and other emergency management agencies.
  3. The center shall provide the capability to implement response plans and track progress through the incident by exchanging incident information and response status with allied agencies.
  4. The center shall develop, coordinate with other agencies, and store emergency response plans.
  5. The center shall track the availability of resources and coordinate resource sharing with allied agency centers including traffic, maintenance, or other emergency centers.
  6. The center shall allocate the appropriate emergency services, resources, and vehicle (s) to respond to incidents, and shall provide the capability to override the current allocation to suit the special needs of a current incident.
  7. The center shall receive event scheduling information from Event Promoters.
  8. The center shall support remote control of field equipment normally under control of the traffic management center including traffic signals, dynamic message signs, gates, and barriers.
  9. The center shall provide the capability to remotely control and monitor CCTV systems normally operated by a traffic management center.
  10. The center shall provide the capability to request transit resource availability from transit centers for use during disaster and evacuation operations.
  11. The center shall assimilate the damage assessment of the transit, traffic, rail, maintenance, and other emergency center services and systems to create an overall transportation system status, and disseminate to each of these centers and the traveling public via traveler information providers.
  12. The center shall provide information to the media concerning the status of an emergency response.
  13. The center shall provide the capability for digitized map data to act as the background to the information presented to the emergency system operator.
  14. The center shall provide the capability for center personnel to provide inputs to the management of incidents, disasters and evacuations.
  15. The center shall collect information about the status of the recovery efforts for the infrastructure during disasters.
  16. The center shall provide the overall status of infrastructure recovery efforts to traveler information providers and media.
  17. The center shall provide the capability to communicate information about emergency situations to local population through the Emergency Telecommunications System.
  18. The center shall provide the capability to identify neighborhoods and businesses that should be informed of an emergency situation based on information collected about incidents including their severity, impacted locations, and recovery schedule.
  19. The center shall retrieve information from public health systems to increase preparedness for, and implement a response to biological, chemical, radiation, and other public health emergencies.
  20. The center shall manage coordinated inter-agency responses to incidents at an international border.
Functional Area: Emergency Data Collection
  1. The center shall collect emergency service data, emergency vehicle management data, emergency vehicle data, sensor and surveillance data, threat data, and incident data.
  2. The center shall assign quality control metrics and meta-data to be stored along with the data. Meta-data may include attributes that describe the source and quality of the data and the conditions surrounding the collection of the data.
  3. The center shall receive and respond to requests from ITS Archives for either a catalog of the emergency management data or for the data itself.
  4. The center shall be able to produce sample products of the data available.
Functional Area: Emergency Environmental Monitoring
  1. The center shall collect current and forecast road and weather information from weather service providers (such as the National Weather Service and value-added sector specific meteorological services).
  2. The center shall collect current road and weather information from roadway maintenance operations.
  3. The center shall assimilate current and forecast road conditions and surface weather information to support incident management.
  4. The center shall present the current and forecast road and weather information to the emergency system operator.
Functional Area: Incident Command
  1. The center shall provide tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders to support local management of an incident.
  2. The center shall provide incident command communications with public safety, emergency management, transportation, and other allied response agency centers.
  3. The center shall track and maintain resource information and action plans pertaining to the incident command.
  4. The center shall share incident command information with other public safety agencies including resource deployment status, hazardous material information, rail incident information, evacuation advice as well as traffic, road, and weather conditions.
  5. The center shall assess the status of responding emergency vehicles as part of an incident command.
Functional Area: Emergency Evacuation Support
  1. The center shall manage inter-agency coordination of evacuation operations, from initial planning through the evacuation process and reentry.
  2. The center shall develop and exchange evacuation plans with allied agencies prior to the occurrence of a disaster.
  3. The center shall provide an interface to the emergency system operator to enter evacuation plans and procedures and present the operator with other agenciesí plans.
  4. The center shall coordinate evacuation destinations and shelter needs with shelter providers (e.g., the American Red Cross) in the region.
  5. The center shall provide evacuation information to traffic, transit, maintenance and construction, rail operations, and other emergency management centers as needed.
  6. The center shall request resources from transit agencies as needed to support the evacuation.
  7. The center shall request traffic management agencies to implement special traffic control strategies and to control evacuation traffic, including traffic on local streets and arterials as well as the major evacuation routes.
  8. The center shall provide traveler information systems with evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary and when it is safe to return.
  9. The center shall monitor the progress or status of the evacuation once it begins and exchange tactical plans, prepared during the incident, with allied agencies.
  10. The center shall monitor the progress of the reentry process.
  11. The center shall submit evacuation information to toll administration centers along with requests for changes in the toll services or fee collection during an evacuation.
  12. The center shall retrieve information from public health systems to plan for and implement evacuations or in-place sheltering for biological, chemical, radiation, and other public health emergencies.
Functional Area: Emergency Early Warning System
  1. The center shall monitor information from Alerting and Advisory Systems such as the Information Sharing and Analysis Centers (ISACs), the National Infrastructure Protection Center (NIPC), the Homeland Security Advisory System (HSAS), etc. The information may include assessments (general incident and vulnerability awareness information), advisories (identification of threats or recommendations to increase preparedness levels), or alerts (information on imminent or in-progress emergencies).
  2. The center shall provide the capability to correlate alerts and advisories, incident information, and security sensor and surveillance data.
  3. The center shall broadcast wide-area alerts and advisories to traffic management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  4. The center shall broadcast wide-area alerts and advisories to transit management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  5. The center shall broadcast wide-area alerts and advisories to toll administration centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  6. The center shall broadcast wide-area alerts and advisories to traveler information service providers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  7. The center shall broadcast wide-area alerts and advisories to maintenance centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  8. The center shall broadcast wide-area alerts and advisories to other emergency management centers for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  9. The center shall broadcast wide-area alerts and advisories to commercial vehicle administration centers and roadside check facilities for emergency situations such as severe weather events, civil emergencies, child abduction (AMBER alert system), military activities, and other situations that pose a threat to life and property.
  10. The center shall process status information from each of the centers that have been sent the wide-area alert.
  11. The center shall coordinate the broadcast of wide-area alerts and advisories with other emergency management centers.
  12. The center shall receive incident information from other transportation management centers to support the early warning system.
  13. The center shall present the alert and advisory information and the status of the actions taken in response to the alert by the other centers to the emergency system operator as received from other system inputs.
  14. The center shall support the entry of alert and advisory information directly from the emergency system operator.
Functional Area: Emergency Commercial Vehicle Response
  1. The center shall receive emergency notification information from commercial vehicles, commercial vehicle check stations, or commercial fleet operators and present the possible incident information to the emergency system operator. This may include detection of non-permitted transport of security sensitive hazmat, hazardous cargo spills, etc.
  2. The center shall receive details of the cargo being carried by commercial vehicles from their commercial fleet manager for incidents involving potential hazardous materials.
  3. The center shall forward the verified emergency information to the responding agency based on the location and nature of the emergency.
  4. The center shall provide the capability to request Fleet and Freight Management to disable a specific vehicle in their fleet.