911 Emergency Call Centers

Status: Existing

Description: Represents the various county and local call taker systems that handle 911 calls. This includes the FHP, county sheriffs, and many local police call taker systems. It also includes E911 systems.

Stakeholder: Regional Public Safety Agencies

Architecture Flow Diagrams
which include 911 Emergency Call Centers:

• 911 Emergency Call Centers Broward County Transit Communications Center
• 911 Emergency Call Centers City of Boca Raton TMC
• 911 Emergency Call Centers County and City Roadway Maintenance and Construction Systems
• 911 Emergency Call Centers County and Local Traffic Control Systems
• 911 Emergency Call Centers County EOCs/Warning Points
• 911 Emergency Call Centers County Fire EMS/Rescue Dispatch
• 911 Emergency Call Centers County Fire EMS/Rescue Vehicles
• 911 Emergency Call Centers County Sheriff Dispatch
• 911 Emergency Call Centers County Sheriffs Vehicles
• 911 Emergency Call Centers FDOT District 4 Arterial Management System
• 911 Emergency Call Centers FDOT District 4 FMS
• 911 Emergency Call Centers FDOT District 4 I-595 FMS
• 911 Emergency Call Centers FDOT District 4 ITS Maintenance Systems and Dispatch
• 911 Emergency Call Centers FDOT District 6 Maintenance Systems and Dispatch
• 911 Emergency Call Centers FDOT District 6 SunGuide Transportation Management Center
• 911 Emergency Call Centers FHP Regional Dispatch
• 911 Emergency Call Centers FTE Operations Center (Pompano)
• 911 Emergency Call Centers GMX Roadway Maintenance Systems and Dispatch
• 911 Emergency Call Centers GMX TMC
• 911 Emergency Call Centers Indian River County TMC
• 911 Emergency Call Centers Local Fire/EMS Dispatch
• 911 Emergency Call Centers Local Police Dispatch
• 911 Emergency Call Centers Martin County ATMS
• 911 Emergency Call Centers Miami-Dade Traffic Control Center
• 911 Emergency Call Centers Palm Beach County TMC
• 911 Emergency Call Centers POMT Maintenance Systems and Dispatch
• 911 Emergency Call Centers POMT Operations Control Center
• 911 Emergency Call Centers Regional Incident and Mutual Aid Network
• 911 Emergency Call Centers St. Lucie County Traffic Signal System

Architecture Flows
to/from the 911 Emergency Call Centers:

911 Emergency Call Centers Broward County Transit Communications Center

• incident information


• incident response status


• threat information

911 Emergency Call Centers City of Boca Raton TMC

• incident information


• incident response status


• resource request

911 Emergency Call Centers County and City Roadway Maintenance and Construction Systems

• incident information


• incident response status


• maint and constr resource request

911 Emergency Call Centers County and Local Traffic Control Systems

• incident information


• incident response status


• resource request

911 Emergency Call Centers County EOCs/Warning Points

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

911 Emergency Call Centers County Fire EMS/Rescue Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers County Fire EMS/Rescue Vehicles

• decision support information

911 Emergency Call Centers County Sheriff Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers County Sheriffs Vehicles

• decision support information

911 Emergency Call Centers FDOT District 4 Arterial Management System

• incident information


• incident response status


• resource request

911 Emergency Call Centers FDOT District 4 FMS

• emergency traffic control request


• incident information


• incident response status


• resource request


• threat information

911 Emergency Call Centers FDOT District 4 I-595 FMS

• emergency traffic control request


• incident information


• incident response status


• resource request


• threat information

911 Emergency Call Centers FDOT District 4 ITS Maintenance Systems and Dispatch

• incident information


• incident response status


• maint and constr resource request

911 Emergency Call Centers FDOT District 6 Maintenance Systems and Dispatch

• incident information


• incident response status


• maint and constr resource request

911 Emergency Call Centers FDOT District 6 SunGuide Transportation Management Center

• emergency traffic control request


• incident information


• incident response status


• resource deployment status


• resource request


• threat information

911 Emergency Call Centers FHP Regional Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers FTE Operations Center (Pompano)

• incident information


• incident response status


• maint and constr resource request


• resource request

911 Emergency Call Centers GMX Roadway Maintenance Systems and Dispatch

• incident information


• incident response status


• maint and constr resource request

911 Emergency Call Centers GMX TMC

• incident information


• incident response status


• resource request

911 Emergency Call Centers Indian River County TMC

• incident information


• incident response status


• resource request

911 Emergency Call Centers Local Fire/EMS Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers Local Police Dispatch

• incident response coordination

911 Emergency Call Centers Martin County ATMS

• incident information


• incident response status


• resource request

911 Emergency Call Centers Miami-Dade Traffic Control Center

• incident information


• incident response status


• resource request

911 Emergency Call Centers Palm Beach County TMC

• incident information


• resource deployment status

911 Emergency Call Centers POMT Maintenance Systems and Dispatch

• incident information


• incident response status


• maint and constr resource request

911 Emergency Call Centers POMT Operations Control Center

• emergency traffic control request


• incident information


• incident response status


• maint and constr resource request


• resource request


• threat information

911 Emergency Call Centers Regional Incident and Mutual Aid Network

• incident report


• incident response coordination

911 Emergency Call Centers St. Lucie County Traffic Signal System

• incident information


• incident response status


• resource request

Broward County Transit Communications Center911 Emergency Call Centers

• transit emergency data

City of Boca Raton TMC911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

County and City Roadway Maintenance and Construction Systems911 Emergency Call Centers

• current infrastructure restrictions


• incident information


• maint and constr resource response


• maint and constr work plans

County and Local Traffic Control Systems911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

County EOCs/Warning Points911 Emergency Call Centers

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

County Fire EMS/Rescue Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

County Fire EMS/Rescue Vehicles911 Emergency Call Centers

• incident scene status

County Sheriff Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

County Sheriffs Vehicles911 Emergency Call Centers

• incident scene status

FDOT District 4 Arterial Management System911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

FDOT District 4 FMS911 Emergency Call Centers

• emergency traffic control information


• incident information


• resource deployment status


• road network conditions


• secure area surveillance data_ud


• traffic images

FDOT District 4 I-595 FMS911 Emergency Call Centers

• emergency traffic control information


• incident information


• resource deployment status


• road network conditions


• secure area surveillance data_ud


• traffic images

FDOT District 4 ITS Maintenance Systems and Dispatch911 Emergency Call Centers

• current infrastructure restrictions


• incident information


• maint and constr resource response


• maint and constr work plans

FDOT District 6 Maintenance Systems and Dispatch911 Emergency Call Centers

• current infrastructure restrictions


• incident information


• maint and constr resource response


• maint and constr work plans

FDOT District 6 SunGuide Transportation Management Center911 Emergency Call Centers

• emergency traffic control information


• incident information


• incident response status


• resource deployment status


• resource request


• road network conditions


• secure area surveillance data_ud


• traffic images

FHP Regional Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

FTE Operations Center (Pompano)911 Emergency Call Centers

• incident information


• maint and constr resource response


• resource deployment status


• road network conditions


• traffic images

GMX Roadway Maintenance Systems and Dispatch911 Emergency Call Centers

• incident information


• maint and constr resource response

GMX TMC911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions

Indian River County TMC911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

Local Fire/EMS Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

Local Police Dispatch911 Emergency Call Centers

• incident report

Martin County ATMS911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

Miami-Dade Traffic Control Center911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

Palm Beach County TMC911 Emergency Call Centers

• incident information


• incident response status


• resource request

POMT Maintenance Systems and Dispatch911 Emergency Call Centers

• incident information


• maint and constr resource response

POMT Operations Control Center911 Emergency Call Centers

• emergency traffic control information


• incident information


• maint and constr resource response


• resource deployment status


• road network conditions


• secure area surveillance data_ud


• traffic images

Regional Incident and Mutual Aid Network911 Emergency Call Centers

• incident report


• incident response coordination

St. Lucie County Traffic Signal System911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

National ITS Architecture Subsystems
mapped to the 911 Emergency Call Centers:

• Emergency Management Center Subsystem
• Other Emergency Management Centers Terminator

National ITS Architecture Services
associated with 911 Emergency Call Centers:

• MC08 - Maintenance and Construction Activity Coordination (County and Municipal Maintenance (3 of 4)) -- (Graphic)
• MC08 - Maintenance and Construction Activity Coordination (FDOT District 6 (2 of 3)) -- (Graphic)
• MC08 - Maintenance and Construction Activity Coordination (FDOT District 4 (2 of 3)) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (SE Florida Regional Incident and Mutual Aid Network (EM to Other EM)) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida Highway Patrol) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Local Dispatch) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Local Dispatch) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (County Public Safety) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (County Public Safety) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (SE Florida Regional Incident and Mutual Aid Network (EM to Other EM)) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida Highway Patrol) -- (Graphic)
• PS02 - Emergency Response (Palm Beach County) -- (Graphic)
• PS02 - Emergency Response (Palm Beach County) -- (Graphic)
• PS02 - Emergency Response (Florida Turnpike Enterprise (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Florida Turnpike Enterprise (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Miami-Dade Expressway Authority (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Miami-Dade Expressway Authority (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Port of Miami Tunnel (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (FDOT District 6 Maintenance) -- (Graphic)
• PS02 - Emergency Response (Port of Miami Tunnel) -- (Graphic)
• PS02 - Emergency Response (Miami-Dade Expressway Authority) -- (Graphic)
• PS02 - Emergency Response (Miami-Dade Expressway Authority) -- (Graphic)
• PS02 - Emergency Response (County and Local Maintenance) -- (Graphic)
• PS02 - Emergency Response (County and Local Maintenance) -- (Graphic)
• PS02 - Emergency Response (Florida Turnpike Enterprise Maintenance) -- (Graphic)
• PS02 - Emergency Response (Local Traffic Signal Systems (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (FDOT District 6 Maintenance) -- (Graphic)
• PS02 - Emergency Response (County Public Safety (EM to EVS)) -- (Graphic)
• PS02 - Emergency Response (FDOT District 4 (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Martin County) -- (Graphic)
• PS02 - Emergency Response (Martin County) -- (Graphic)
• PS02 - Emergency Response (Port of Miami Tunnel (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (FDOT District 6 SunGuide Control Center (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Port of Miami Tunnel) -- (Graphic)
• PS02 - Emergency Response (Florida Turnpike Enterprise Maintenance) -- (Graphic)
• PS02 - Emergency Response (Local Traffic Signal Systems (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Miami-Dade Traffic Control Center (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Miami-Dade Traffic Control Center (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (County Public Safety (EM to EVS)) -- (Graphic)
• PS02 - Emergency Response (Indian River County / St. Lucie County (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (FDOT District 6 SunGuide Control Center (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (FDOT District 4 (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Indian River County / St. Lucie County (TM to EM)) -- (Graphic)
• PS09 - Transportation Infrastructure Protection (FDOT District 6 (2 of 2)) -- (Graphic)
• PS09 - Transportation Infrastructure Protection (FDOT District 6 (2 of 2)) -- (Graphic)
• PS09 - Transportation Infrastructure Protection (FDOT District 4 (2 of 2)) -- (Graphic)
• PS09 - Transportation Infrastructure Protection (FDOT District 4 (2 of 2)) -- (Graphic)
• PS09 - Transportation Infrastructure Protection (Port of Miami Tunnel (2 of 2)) -- (Graphic)
• PS09 - Transportation Infrastructure Protection (Port of Miami Tunnel (2 of 2)) -- (Graphic)
• PS10 - Wide-Area Alert (County EOC (General Alerts) (2 of 3)) -- (Graphic)
• PS10 - Wide-Area Alert (County EOC (General Alerts) (2 of 3)) -- (Graphic)
• PS11 - Early Warning System (County Emergency Operations Center (1 of 4)) -- (Graphic)
• PS11 - Early Warning System (County Emergency Operations Center (1 of 4)) -- (Graphic)
• PS12 - Disaster Response and Recovery (County Emergency Operations Center (1 of 6)) -- (Graphic)
• PS12 - Disaster Response and Recovery (County Emergency Operations Center (1 of 6)) -- (Graphic)
• PS13 - Evacuation and Reentry Management (County Emergency Operations Center (1 of 4)) -- (Graphic)
• PS13 - Evacuation and Reentry Management (County Emergency Operations Center (1 of 4)) -- (Graphic)
• PT05 - Transit Security (Broward County Regional Integration) -- (Graphic)
• PT05 - Transit Security (Broward County Regional Integration) -- (Graphic)
• TM08 - Traffic Incident Management System (Palm Beach County) -- (Graphic)
• TM08 - Traffic Incident Management System (County and Local Maintenance) -- (Graphic)
• TM08 - Traffic Incident Management System (FDOT District 4 Maintenance (EM to MCM)) -- (Graphic)
• TM08 - Traffic Incident Management System (FDOT District 4 Maintenance (EM to MCM)) -- (Graphic)
• TM08 - Traffic Incident Management System (FDOT District 6 Maintenance) -- (Graphic)
• TM08 - Traffic Incident Management System (FDOT District 6 Maintenance) -- (Graphic)
• TM08 - Traffic Incident Management System (Florida Turnpike Enterprise Maintenance) -- (Graphic)
• TM08 - Traffic Incident Management System (Florida Turnpike Enterprise (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (County and Local Maintenance) -- (Graphic)
• TM08 - Traffic Incident Management System (Port of Miami Tunnel (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Miami-Dade Expressway Authority) -- (Graphic)
• TM08 - Traffic Incident Management System (Miami-Dade Expressway Authority) -- (Graphic)
• TM08 - Traffic Incident Management System (Port of Miami Tunnel) -- (Graphic)
• TM08 - Traffic Incident Management System (Port of Miami Tunnel) -- (Graphic)
• TM08 - Traffic Incident Management System (County Public Safety (EM to EVS)) -- (Graphic)
• TM08 - Traffic Incident Management System (County Public Safety (EM to EVS)) -- (Graphic)
• TM08 - Traffic Incident Management System (Florida Turnpike Enterprise Maintenance) -- (Graphic)
• TM08 - Traffic Incident Management System (Local Traffic Signal Systems (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (FDOT District 4 (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (FDOT District 6 SunGuide Control Center (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (FDOT District 6 SunGuide Control Center (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Indian River County / St. Lucie County (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Indian River County / St. Lucie County (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Miami-Dade Traffic Control Center (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Martin County) -- (Graphic)
• TM08 - Traffic Incident Management System (Local Traffic Signal Systems (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Martin County) -- (Graphic)
• TM08 - Traffic Incident Management System (Miami-Dade Expressway Authority (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Miami-Dade Expressway Authority (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Florida Turnpike Enterprise (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Palm Beach County) -- (Graphic)
• TM08 - Traffic Incident Management System (Port of Miami Tunnel (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (FDOT District 4 (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Miami-Dade Traffic Control Center (TM to EM)) -- (Graphic)