SunPass Customer Service Center

Status: Existing

Description: Customer Service Centers (CSCs) for the SunPass electronic toll system, providing administrative back office and customer support functions for the electronic toll system.

Stakeholder: Floridas Turnpike Enterprise

Architecture Flow Diagrams
which include SunPass Customer Service Center:

• SunPass Customer Service Center FDOT District 7 Tampa Bay SunGuide Center
• SunPass Customer Service Center Tampa Bay Regional Archive Data Management System

Architecture Flows
to/from the SunPass Customer Service Center:

SunPass Customer Service Center FDOT District 7 Tampa Bay SunGuide Center

• toll service change response

SunPass Customer Service Center Tampa Bay Regional Archive Data Management System

• payment archive data

FDOT District 7 Tampa Bay SunGuide CenterSunPass Customer Service Center

• toll service change request

National ITS Architecture Subsystems
mapped to the SunPass Customer Service Center:

• Payment Administration Center Subsystem

National ITS Architecture Services
associated with SunPass Customer Service Center:

• DM01 - ITS Data Warehouse (Regional Transportation Data Archive Management System 2 of 2) -- (Graphic)
• TM09 - Integrated Decision Support and Demand Management (FDOT District 7 Integrated Corridor Management) -- (Graphic)