911 Emergency Call Centers

Status: Existing

Description: Represents the various county and local call taker systems that handle 911 calls. This includes the FHP, county sheriffs, and many local police call taker systems. It also includes E911 systems.

Stakeholder: Counties and Cities

Architecture Flow Diagrams
which include 911 Emergency Call Centers:

• 911 Emergency Call Centers County Fire EMS/Rescue Dispatch
• 911 Emergency Call Centers County Sheriff Dispatch
• 911 Emergency Call Centers FHP LWRCC
• 911 Emergency Call Centers FL511
• 911 Emergency Call Centers Florida State Incident and Mutual Aid Network
• 911 Emergency Call Centers FTE EOC
• 911 Emergency Call Centers FTE Maintenance Facilities
• 911 Emergency Call Centers FTE Operations Center (Pompano)
• 911 Emergency Call Centers FTE Operations Center (Turkey Lake)
• 911 Emergency Call Centers Local Fire/EMS Dispatch
• 911 Emergency Call Centers Local Police Dispatch
• 911 Emergency Call Centers Newspapers, Radio, Television Stations
• 911 Emergency Call Centers Private Sector Traveler Information Services
• 911 Emergency Call Centers Private/Public Ambulance Dispatch

Architecture Flows
to/from the 911 Emergency Call Centers:

911 Emergency Call Centers County Fire EMS/Rescue Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers County Sheriff Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers FHP LWRCC

• incident report


• incident response coordination

911 Emergency Call Centers FL511

• incident information for public

911 Emergency Call Centers Florida State Incident and Mutual Aid Network

• incident report


• incident response coordination

911 Emergency Call Centers FTE EOC

• incident report


• threat information coordination

911 Emergency Call Centers FTE Maintenance Facilities

• incident information


• incident response coordination


• incident response status


• maint and constr resource request

911 Emergency Call Centers FTE Operations Center (Pompano)

• incident information


• incident information for public


• incident response coordination


• incident response status


• maint and constr resource request


• remote surveillance control


• resource deployment status


• resource request

911 Emergency Call Centers FTE Operations Center (Turkey Lake)

• incident information


• incident information for public


• incident response coordination


• incident response status


• maint and constr resource request


• remote surveillance control


• resource deployment status


• resource request

911 Emergency Call Centers Local Fire/EMS Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers Local Police Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers Newspapers, Radio, Television Stations

• incident information for media

911 Emergency Call Centers Private Sector Traveler Information Services

• incident information for public

911 Emergency Call Centers Private/Public Ambulance Dispatch

• incident report


• incident response coordination

County Fire EMS/Rescue Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

County Sheriff Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

FHP LWRCC911 Emergency Call Centers

• incident report


• incident response coordination

Florida State Incident and Mutual Aid Network911 Emergency Call Centers

• incident report


• incident response coordination

FTE EOC911 Emergency Call Centers

• incident report


• threat information coordination

FTE Maintenance Facilities911 Emergency Call Centers

• incident information


• incident response coordination


• maint and constr resource response

FTE Operations Center (Pompano)911 Emergency Call Centers

• current infrastructure restrictions


• incident information


• incident response coordination


• incident response status


• maint and constr resource response


• maint and constr work plans


• resource deployment status


• resource request


• road network conditions


• traffic image meta data


• traffic images

FTE Operations Center (Turkey Lake)911 Emergency Call Centers

• current infrastructure restrictions


• incident information


• incident response coordination


• incident response status


• maint and constr resource response


• maint and constr work plans


• resource deployment status


• resource request


• road network conditions


• traffic image meta data


• traffic images

Local Fire/EMS Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

Local Police Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

Private/Public Ambulance Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

National ITS Architecture Subsystems
mapped to the 911 Emergency Call Centers:

• Emergency Management Center Subsystem
• Other Emergency Management Centers Terminator

National ITS Architecture Services
associated with 911 Emergency Call Centers:

• MC08 - Maintenance and Construction Activity Coordination (FTE 2 of 2) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (911 PSAP) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (911 PSAP) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (FHP) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (FHP) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida Statewide Incident and Mutual Aid Network) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida Statewide Incident and Mutual Aid Network) -- (Graphic)
• PS11 - Early Warning System (FTE EOC 1 of 2) -- (Graphic)
• PS11 - Early Warning System (FTE EOC 1 of 2) -- (Graphic)
• TM08 - Traffic Incident Management System (FTE I-4 FRAME) -- (Graphic)
• TM08 - Traffic Incident Management System (FTE I-4 FRAME) -- (Graphic)
• TM08 - Traffic Incident Management System (FTE TM to EM) -- (Graphic)
• TM08 - Traffic Incident Management System (FTE TM to EM) -- (Graphic)