FHP Statewide CAD

Project Description: The Florida Highway Patrol (FHP) Statewide Computer Aided Dispatch (CAD) system will communicate with the regional FHP CAD systems. The CAD system will provide access to any agency that needs the information.

Project Status: Planned

Project Stakeholders:

• FDOT Districts
• FHP
• Regional Public Safety Agencies

Project Service Packages:

• PS01: Emergency Call-Taking and Dispatch (FHP Statewide CAD)

Project Information Flows:

Information Flow	Source Element	Destination Element	Status
incident report	911 Emergency Call Centers	FHP Statewide CAD	Planned
incident report	FDOT District Transportation Management Centers using SunGuide	FHP Statewide CAD	Planned
incident report	FHP Regional Dispatch	FHP Statewide CAD	Ongoing
incident report	FHP Statewide CAD	911 Emergency Call Centers	Planned
incident report	FHP Statewide CAD	FDOT District Transportation Management Centers using SunGuide	Planned
incident report	FHP Statewide CAD	FHP Regional Dispatch	Ongoing
incident response coordination	911 Emergency Call Centers	FHP Statewide CAD	Planned
incident response coordination	FDOT District Transportation Management Centers using SunGuide	FHP Statewide CAD	Planned
incident response coordination	FHP Regional Dispatch	FHP Statewide CAD	Ongoing
incident response coordination	FHP Statewide CAD	911 Emergency Call Centers	Planned
incident response coordination	FHP Statewide CAD	FDOT District Transportation Management Centers using SunGuide	Planned
incident response coordination	FHP Statewide CAD	FHP Regional Dispatch	Ongoing

Project Functional Requirements (Element - Functional Object):

• 911 Emergency Call Centers - Emergency Call-Taking
• 1: The emergency call-taking center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.


• 911 Emergency Call Centers - Emergency Dispatch
• 3: The center shall relay location and incident details to the responding vehicles.


• 911 Emergency Call Centers - Emergency Environmental Monitoring
• 2: The center shall collect road network conditions data, including advisories, from traffic management and traveler information centers.


• 911 Emergency Call Centers - Emergency Routing
• 1: The center shall collect current traffic and road condition information for emergency vehicle route calculation.


• FDOT District Transportation Management Centers using SunGuide - TMC Incident Dispatch Coordination
• 1: The center shall exchange alert information and status with emergency management centers. The information includes notification of a major emergency such as a natural or man-made disaster, civil emergency, or child abduction for distribution to the public. The information may include the alert originator, the nature of the emergency, the geographic area affected by the emergency, the effective time period, and information and instructions necessary for the public to respond to the alert. This may also identify specific information that should not be released to the public.


• FHP Regional Dispatch - Emergency Call-Taking
• 1: The emergency call-taking center shall support the interface to the Emergency Telecommunications System (e.g. 911 or 7-digit call routing) to receive emergency notification information and provide it to the emergency system operator.
• 2: The emergency call-taking center shall receive emergency call information from 911 services and present the possible incident information to the emergency system operator.
• 3: The emergency call-taking center shall receive emergency call information from vehicles and present the possible incident information to the emergency system operator.


• FHP Regional Dispatch - Emergency Dispatch
• 1: The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
• 2: The center shall store the current status of all emergency vehicles available for dispatch and those that have been dispatched.
• 3: The center shall relay location and incident details to the responding vehicles.
• 4: The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
• 5: The center shall store and maintain the emergency service responses in an action log.
• 6: The center shall coordinate response to incidents with other Emergency Management centers to ensure appropriate resources are dispatched and utilized.
• 7: The center shall receive traffic images to support dispatch of emergency vehicles.
• 8: The center shall provide the capability to request remote control of traffic surveillance devices.
• 9: The center shall process road and weather conditions to provide updates to responding personnel.


• FHP Regional Dispatch - Emergency Routing
• 1: The center shall collect current traffic and road condition information for emergency vehicle route calculation.
• 11: The center shall collect weather and maintenance activity data, e.g., which roads have been plowed to support emergency dispatch and staging of personnel and equipment.
• 12: The center shall collect road and traffic conditions information, including current traffic conditions en route, current traffic conditions on-scene, and road weather conditions (e.g. wet, icy, snow-covered).
• 13: The center shall collect road and traffic conditions information from multiple sources including: traffic management centers, probe vehicle data, including traffic data and environmental conditions, and other private traffic data sources, e.g. private distributors that integrate connected (probe) vehicle data with cellular or surveillance device inputs.
• 14: The center shall provide routing instructions for a dispatched emergency vehicle that may reflect current network conditions and the additional routing options available to en route emergency that are not available to the general public.
• 15: The emergency center shall collect location and situational information about the emergency vehicles responding to or on the scene of an incident.
• 2: The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes.
• 4: The center shall receive asset restriction information to support the dispatching of appropriate emergency resources.
• 6: The center shall track current emergency vehicle location and status along with other emergency vehicle characteristics.
• 7: The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information.
• 8: The center shall request and receive ingress and egress routes or other specialized emergency access routes from the traffic management center.
• 9: The center shall provide the capability to request special traffic control measures, such as signal preemption, from the traffic management center to facilitate emergency vehicle progress along the suggested route.


• FHP Vehicle - EV On-Board En Route Support
• 1: The emergency vehicle, including roadway service patrols, shall track its current location.
• 11: The emergency vehicle shall receive the crash data from connected vehicles involved in a crash.
• 2: The emergency vehicle, including roadway service patrols, shall send the vehicle's location and operational data to the center for emergency management and dispatch.
• 3: The emergency vehicle, including roadway service patrols, shall receive incident details and a suggested route when dispatched to a scene.
• 4: The emergency vehicle shall send the current en route status (including estimated time of arrival) and requests for emergency dispatch updates.
• 5: The emergency vehicle shall send requests to traffic signal control equipment at the roadside to preempt the signal.
• 6: The emergency vehicle shall provide the personnel on-board with dispatch information, including incident type and location, and forward an acknowledgment from personnel to the center that the vehicle is on its way to the incident scene.
• 9: The emergency vehicle shall send the vehicle’s location, speed and direction to other vehicles in the area.

Project Solutions:

• None

Project Operational Concepts:

Roles and Responsibilities

• FHP
• Coordinate emergency response and resources with the county EOCs, local police, and county sheriff.
• Coordinate incident response and incident reports with the 911 centers, county sheriff, county fire/EMS, county EOC, local police, local fire/EMS, Floridas SEOC, and other public safety agencies.
• Coordinate region wide emergency plans; evacuation and re-entry plans; and disaster management plans.
• Dispatch FHP vehicles to incidents in the jurisdiction
• Participate in the incident response, coordination, and reporting of the regional incident and mutual aid network.
• Perform incident detection and verification for the highways in the state.
• Provide incident reports to the 911 call center.
• Provide Mayday support using call boxes on FTE toll roads, and provide Mayday support for private, concierge service providers.
• Receive Amber Alert information from the FDLE dispatch. Receive other wide area alert information from the county EOC/Warning Point.
• Receive early warning information and threat information from the county EOC/warning point.


• Regional Public Safety Agencies
• Coordinate incident response and incident reports with the county EOCs, the FDOTs EOCs, and local EOCs.
• Coordinate incident response and incident reports with the county sheriff and county fire/EMS/rescue.
• Coordinate incident response and incident reports with the county sheriff, county fire/EMS, county EOC, local police, local fire/EMS, the FHP, and other public safety agencies.
• Participate in and coordinate incident response, coordination, and reporting for the regional incident and mutual aid network.
• Receive early warning information and threat information from the county EOC/warning point.
• Receive emergency calls for incidents within jurisdiction of the 911 center.
• Request emergency dispatch from the local police and local fire/EMS dispatches.


• FDOT Districts
• Monitors alerts, advisories, and other threat information and prepares for and responds to identified emergencies.
• Operates and maintains SunGuide as a transportation management platform.