911 Emergency Call Centers

Status: Existing

Description: Represents the various county and local call taker systems that handle 911 calls. This includes the FHP, county sheriffs, and many local police call taker systems. It also includes E911 systems.

Stakeholder: Regional Public Safety Agencies

Architecture Flow Diagrams
which include 911 Emergency Call Centers:

• 911 Emergency Call Centers City of Jacksonville Department of Environmental Resources System
• 911 Emergency Call Centers City of Jacksonville Fire/Rescue Dispatch
• 911 Emergency Call Centers City of Jacksonville Sheriffs Dispatch
• 911 Emergency Call Centers City of Jacksonville Traffic Management Center
• 911 Emergency Call Centers City of Palatka Traffic Signal System
• 911 Emergency Call Centers Clay County Signal Control System
• 911 Emergency Call Centers County and City Roadway Maintenance and Construction Systems
• 911 Emergency Call Centers County and Local Traffic Control Systems
• 911 Emergency Call Centers County EOCs/Warning Points
• 911 Emergency Call Centers County Fire EMS/Rescue Dispatch
• 911 Emergency Call Centers County Sheriff Dispatch
• 911 Emergency Call Centers FDOT District 2 Construction System
• 911 Emergency Call Centers FDOT District 2 Maintenance System
• 911 Emergency Call Centers FDOT District 2 Public Information Office Systems
• 911 Emergency Call Centers FDOT District 2 RTMC
• 911 Emergency Call Centers FDOT District 5 RTMC
• 911 Emergency Call Centers FHP Regional Dispatch
• 911 Emergency Call Centers Florida DEP Dispatch
• 911 Emergency Call Centers Florida FWC Dispatch System
• 911 Emergency Call Centers Florida Statewide EOC/Warning Point (SEOC)
• 911 Emergency Call Centers Gainesville Smart Traffic TMC
• 911 Emergency Call Centers Lake City Traffic Signal Control System
• 911 Emergency Call Centers Local Fire/EMS Dispatch
• 911 Emergency Call Centers Local Police Dispatch
• 911 Emergency Call Centers Military Base Operations Center
• 911 Emergency Call Centers Nassau County Traffic Signal System
• 911 Emergency Call Centers National Hurricane Center Info. System
• 911 Emergency Call Centers National Weather Service
• 911 Emergency Call Centers North Florida RTMC
• 911 Emergency Call Centers Other FDOT District TMCs
• 911 Emergency Call Centers Other FHP Regional Dispatches
• 911 Emergency Call Centers Other Public Safety Communications and Dispatch Centers
• 911 Emergency Call Centers Private Sector Mayday/Concierge Service Center
• 911 Emergency Call Centers Private/Public Ambulance Dispatch
• 911 Emergency Call Centers Putnam County Traffic Signal Systems
• 911 Emergency Call Centers Regional Incident and Mutual Aid Network
• 911 Emergency Call Centers St. Johns County TMC
• 911 Emergency Call Centers US Coast Guard Office System
• 911 Emergency Call Centers Vehicles

Architecture Flows
to/from the 911 Emergency Call Centers:

911 Emergency Call Centers City of Jacksonville Department of Environmental Resources System

• incident command information coordination


• incident report


• incident response coordination

911 Emergency Call Centers City of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

911 Emergency Call Centers City of Jacksonville Sheriffs Dispatch

• alert notification


• alert notification coordination


• emergency route request


• incident command information coordination


• incident information


• incident report


• incident response coordination


• incident response status


• remote surveillance control


• resource deployment status


• resource request

911 Emergency Call Centers City of Jacksonville Traffic Management Center

• incident information


• incident response status


• maint and constr resource request


• remote surveillance control


• resource deployment status


• resource request


• work plan feedback

911 Emergency Call Centers City of Palatka Traffic Signal System

• incident information


• incident response status


• remote surveillance control


• resource deployment status


• resource request

911 Emergency Call Centers Clay County Signal Control System

• incident information


• incident response status


• remote surveillance control


• resource deployment status


• resource request

911 Emergency Call Centers County and City Roadway Maintenance and Construction Systems

• alert notification


• alert notification coordination


• incident command information coordination


• incident information


• incident response coordination


• incident response status


• maint and constr resource request


• work plan feedback

911 Emergency Call Centers County and Local Traffic Control Systems

• incident information


• incident response status


• remote surveillance control


• resource deployment status


• resource request

911 Emergency Call Centers County EOCs/Warning Points

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

911 Emergency Call Centers County Fire EMS/Rescue Dispatch

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

911 Emergency Call Centers County Sheriff Dispatch

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

911 Emergency Call Centers FDOT District 2 Construction System

• alert notification


• alert notification coordination

911 Emergency Call Centers FDOT District 2 Maintenance System

• alert notification

911 Emergency Call Centers FDOT District 2 Public Information Office Systems

• work plan feedback

911 Emergency Call Centers FHP Regional Dispatch

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

911 Emergency Call Centers Florida DEP Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers Florida FWC Dispatch System

• incident report


• incident response coordination

911 Emergency Call Centers Florida Statewide EOC/Warning Point (SEOC)

• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

911 Emergency Call Centers Gainesville Smart Traffic TMC

• incident information


• incident response status


• remote surveillance control


• resource deployment status


• resource request

911 Emergency Call Centers Lake City Traffic Signal Control System

• incident information


• incident response status


• remote surveillance control


• resource deployment status


• resource request

911 Emergency Call Centers Local Fire/EMS Dispatch

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

911 Emergency Call Centers Local Police Dispatch

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

911 Emergency Call Centers Military Base Operations Center

• emergency plan coordination


• emergency route request


• emergency traffic control request


• evacuation coordination


• evacuation information


• incident command information coordination


• incident information


• incident report


• incident response coordination


• incident response status


• remote surveillance control


• resource coordination


• resource request


• threat information


• threat information coordination


• transportation system status

911 Emergency Call Centers Other FHP Regional Dispatches

• incident report


• incident response coordination

911 Emergency Call Centers Other Public Safety Communications and Dispatch Centers

• incident report


• incident response coordination

911 Emergency Call Centers Private Sector Mayday/Concierge Service Center

• incident report

911 Emergency Call Centers Private/Public Ambulance Dispatch

• incident command information coordination


• incident response coordination

911 Emergency Call Centers Putnam County Traffic Signal Systems

• incident information


• incident response status


• remote surveillance control


• resource deployment status


• resource request

911 Emergency Call Centers Regional Incident and Mutual Aid Network

• incident report


• incident response coordination

911 Emergency Call Centers St. Johns County TMC

• incident information


• incident response status


• remote surveillance control


• resource deployment status


• resource request

911 Emergency Call Centers US Coast Guard Office System

• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

911 Emergency Call Centers Vehicles

• emergency acknowledge


• emergency data request

City of Jacksonville Department of Environmental Resources System911 Emergency Call Centers

• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch911 Emergency Call Centers

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Sheriffs Dispatch911 Emergency Call Centers

• alert notification coordination


• alert status


• emergency routes


• incident command information coordination


• incident information


• incident report


• incident response coordination


• incident response status


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images

City of Jacksonville Traffic Management Center911 Emergency Call Centers

• current infrastructure restrictions


• incident information


• incident response status


• maint and constr resource response


• maint and constr work plans


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images

City of Palatka Traffic Signal System911 Emergency Call Centers

• incident information


• incident response status


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images

Clay County Signal Control System911 Emergency Call Centers

• incident information


• incident response status


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images

County and City Roadway Maintenance and Construction Systems911 Emergency Call Centers

• alert notification coordination


• alert status


• current infrastructure restrictions


• incident command information coordination


• incident information


• incident response coordination


• maint and constr resource response


• maint and constr work plans

County and Local Traffic Control Systems911 Emergency Call Centers

• incident information


• incident response status


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images

County EOCs/Warning Points911 Emergency Call Centers

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

County Fire EMS/Rescue Dispatch911 Emergency Call Centers

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

County Sheriff Dispatch911 Emergency Call Centers

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

FDOT District 2 Construction System911 Emergency Call Centers

• alert notification coordination


• alert status

FDOT District 2 Maintenance System911 Emergency Call Centers

• alert status

FDOT District 2 Public Information Office Systems911 Emergency Call Centers

• current infrastructure restrictions


• maint and constr work plans

FDOT District 2 RTMC911 Emergency Call Centers

• road weather information

FDOT District 5 RTMC911 Emergency Call Centers

• road weather information

FHP Regional Dispatch911 Emergency Call Centers

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

Florida DEP Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

Florida FWC Dispatch System911 Emergency Call Centers

• incident report


• incident response coordination

Florida Statewide EOC/Warning Point (SEOC)911 Emergency Call Centers

• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

Gainesville Smart Traffic TMC911 Emergency Call Centers

• incident information


• incident response status


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images

Lake City Traffic Signal Control System911 Emergency Call Centers

• incident information


• incident response status


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images

Local Fire/EMS Dispatch911 Emergency Call Centers

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

Local Police Dispatch911 Emergency Call Centers

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

Military Base Operations Center911 Emergency Call Centers

• emergency plan coordination


• emergency routes


• emergency traffic control information


• evacuation coordination


• incident command information coordination


• incident information


• incident report


• incident response coordination


• resource coordination


• resource deployment status


• road network conditions


• road network status assessment


• road weather information


• threat information coordination


• traffic images


• transportation system status

Nassau County Traffic Signal System911 Emergency Call Centers

• road weather information

National Hurricane Center Info. System911 Emergency Call Centers

• weather information

National Weather Service911 Emergency Call Centers

• weather information

North Florida RTMC911 Emergency Call Centers

• road weather information

Other FDOT District TMCs911 Emergency Call Centers

• road weather information

Other FHP Regional Dispatches911 Emergency Call Centers

• incident report


• incident response coordination

Other Public Safety Communications and Dispatch Centers911 Emergency Call Centers

• incident report


• incident response coordination

Private Sector Mayday/Concierge Service Center911 Emergency Call Centers

• incident report

Private/Public Ambulance Dispatch911 Emergency Call Centers

• incident command information coordination


• incident response coordination

Putnam County Traffic Signal Systems911 Emergency Call Centers

• incident information


• incident response status


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images

Regional Incident and Mutual Aid Network911 Emergency Call Centers

• incident report


• incident response coordination

St. Johns County TMC911 Emergency Call Centers

• incident information


• incident response status


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images

US Coast Guard Office System911 Emergency Call Centers

• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

Vehicles911 Emergency Call Centers

• emergency notification


• emergency notification relay

National ITS Architecture Subsystems
mapped to the 911 Emergency Call Centers:

• Emergency Management Center Subsystem
• Other Emergency Management Centers Terminator

National ITS Architecture Services
associated with 911 Emergency Call Centers:

• MC08 - Maintenance and Construction Activity Coordination (FDOT District 2 (2 of 2)) -- (Graphic)
• MC08 - Maintenance and Construction Activity Coordination (County and Municipal Maintenance (1 of 3)) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (City of Jacksonville Public Safety Agencies) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (NE Florida Regional Incident and Mutual Aid Network (EM to Other EM)) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (NE Florida Regional Incident and Mutual Aid Network (EM to Other EM)) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (County Public Safety) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (City of Jacksonville Public Safety Agencies) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Local Dispatch) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Local Dispatch) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida Highway Patrol) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida Highway Patrol) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida FWC Dispatch) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (County Public Safety) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida FWC Dispatch) -- (Graphic)
• PS02 - Emergency Response (County and Local Maintenance) -- (Graphic)
• PS02 - Emergency Response (Local Signal Control Systems (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Local Signal Control Systems (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Jacksonville Traffic Management Center (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (Jacksonville Traffic Management Center (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (County and Local Maintenance) -- (Graphic)
• PS02 - Emergency Response (County Signal Control System (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (County Signal Control System (TM to EM)) -- (Graphic)
• PS04 - Mayday Notification (911 Emergency Call Centers) -- (Graphic)
• PS04 - Mayday Notification (911 Emergency Call Centers) -- (Graphic)
• PS10 - Wide-Area Alert (County EOC (2 of 3)) -- (Graphic)
• PS10 - Wide-Area Alert (County EOC (2 of 3)) -- (Graphic)
• PS11 - Early Warning System (County Emergency Operations Center (1 of 3)) -- (Graphic)
• PS11 - Early Warning System (County Emergency Operations Center (1 of 3)) -- (Graphic)
• PS12 - Disaster Response and Recovery (County Emergency Operations Center (1 of 3)) -- (Graphic)
• PS12 - Disaster Response and Recovery (County Emergency Operations Center (1 of 3)) -- (Graphic)
• PS13 - Evacuation and Reentry Management (County Emergency Operations Center (1 of 3)) -- (Graphic)
• PS13 - Evacuation and Reentry Management (County Emergency Operations Center (1 of 3)) -- (Graphic)
• TM08 - Traffic Incident Management System (County and Local Maintenance) -- (Graphic)
• TM08 - Traffic Incident Management System (County Signal Control System (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (County Signal Control System (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Jacksonville Traffic Management Center (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Jacksonville Traffic Management Center (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (Local Signal Control Systems (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (County and Local Maintenance) -- (Graphic)
• TM08 - Traffic Incident Management System (Local Signal Control Systems (TM to EM)) -- (Graphic)
• WX02 - Weather Information Processing and Distribution (Local Emergecy Agencies) -- (Graphic)