City of Jacksonville Fire/Rescue Dispatch

Status: Existing

Description: Fire and rescue dispatch center for the City of Jacksonville and Duval County. The dispatch center provides call taking, communications, and dispatch functions. Note that there are multiple fire districts in some counties. In these cases, there is an overall county–wide dispatch operation that dispatches ambulances and other assets and independent dispatch operations for each of the other districts in the county.

Stakeholder: City of Jacksonville Fire and Rescue

Architecture Flow Diagrams
which include City of Jacksonville Fire/Rescue Dispatch:

• City of Jacksonville Fire/Rescue Dispatch 911 Emergency Call Centers
• City of Jacksonville Fire/Rescue Dispatch City of Gainesville Smartraffic Website
• City of Jacksonville Fire/Rescue Dispatch City of Jacksonville Department of Environmental Resources System
• City of Jacksonville Fire/Rescue Dispatch City of Jacksonville Fire/Rescue Vehicles
• City of Jacksonville Fire/Rescue Dispatch City of Jacksonville Public Works Right-of-Way and Stormwater Maintenance System
• City of Jacksonville Fire/Rescue Dispatch City of Jacksonville Sheriffs Dispatch
• City of Jacksonville Fire/Rescue Dispatch City of Jacksonville Traffic Management Center
• City of Jacksonville Fire/Rescue Dispatch City of Palatka Traffic Signal System
• City of Jacksonville Fire/Rescue Dispatch Clay County Signal Control System
• City of Jacksonville Fire/Rescue Dispatch Commercial Vehicle
• City of Jacksonville Fire/Rescue Dispatch County and City Roadway Maintenance and Construction Systems
• City of Jacksonville Fire/Rescue Dispatch County and Local Traffic Control Systems
• City of Jacksonville Fire/Rescue Dispatch County EOCs/Warning Points
• City of Jacksonville Fire/Rescue Dispatch County Fire EMS/Rescue Dispatch
• City of Jacksonville Fire/Rescue Dispatch County Sheriff Dispatch
• City of Jacksonville Fire/Rescue Dispatch FDOT District 2 Construction System
• City of Jacksonville Fire/Rescue Dispatch FDOT District 2 Maintenance System
• City of Jacksonville Fire/Rescue Dispatch FDOT District 2 Public Information Office Systems
• City of Jacksonville Fire/Rescue Dispatch FDOT District 2 RTMC
• City of Jacksonville Fire/Rescue Dispatch FDOT District 5 RTMC
• City of Jacksonville Fire/Rescue Dispatch FHP Regional Dispatch
• City of Jacksonville Fire/Rescue Dispatch Florida DEP Dispatch
• City of Jacksonville Fire/Rescue Dispatch Florida FWC Dispatch System
• City of Jacksonville Fire/Rescue Dispatch Gainesville Smart Traffic TMC
• City of Jacksonville Fire/Rescue Dispatch jax511.com
• City of Jacksonville Fire/Rescue Dispatch JTA Web Site
• City of Jacksonville Fire/Rescue Dispatch Lake City Traffic Signal Control System
• City of Jacksonville Fire/Rescue Dispatch Local Agency Traveler Information System
• City of Jacksonville Fire/Rescue Dispatch Local Fire/EMS Dispatch
• City of Jacksonville Fire/Rescue Dispatch Local Police Dispatch
• City of Jacksonville Fire/Rescue Dispatch Military Base Operations Center
• City of Jacksonville Fire/Rescue Dispatch Nassau County Traffic Signal System
• City of Jacksonville Fire/Rescue Dispatch North Florida RTMC
• City of Jacksonville Fire/Rescue Dispatch Other FDOT District TMCs
• City of Jacksonville Fire/Rescue Dispatch Other FHP Regional Dispatches
• City of Jacksonville Fire/Rescue Dispatch Other Public Safety Communications and Dispatch Centers
• City of Jacksonville Fire/Rescue Dispatch Private Fleet Vehicle Dispatch Systems
• City of Jacksonville Fire/Rescue Dispatch Private/Public Ambulance Dispatch
• City of Jacksonville Fire/Rescue Dispatch Putnam County Traffic Signal Systems
• City of Jacksonville Fire/Rescue Dispatch Regional Incident and Mutual Aid Network
• City of Jacksonville Fire/Rescue Dispatch St. Johns County TMC
• City of Jacksonville Fire/Rescue Dispatch St. Johns County/City of St. Augustine Traveler Information System
• City of Jacksonville Fire/Rescue Dispatch US Coast Guard Office System

Architecture Flows
to/from the City of Jacksonville Fire/Rescue Dispatch:

City of Jacksonville Fire/Rescue Dispatch 911 Emergency Call Centers

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch City of Gainesville Smartraffic Website

• incident information for public

City of Jacksonville Fire/Rescue Dispatch City of Jacksonville Department of Environmental Resources System

• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch City of Jacksonville Fire/Rescue Vehicles

• decision support information


• emergency dispatch requests


• road weather advisories for emergency response


• suggested route

City of Jacksonville Fire/Rescue Dispatch City of Jacksonville Public Works Right-of-Way and Stormwater Maintenance System

• incident information


• incident response status


• maint and constr resource request

City of Jacksonville Fire/Rescue Dispatch City of Jacksonville Sheriffs Dispatch

• alert notification


• alert notification coordination


• emergency route request


• incident command information coordination


• incident information


• incident report


• incident response coordination


• incident response status


• remote surveillance control


• resource deployment status


• resource request


• threat information coordination

City of Jacksonville Fire/Rescue Dispatch City of Jacksonville Traffic Management Center

• emergency route request


• emergency traffic control request


• incident information


• incident response status


• maint and constr resource request


• remote surveillance control


• resource deployment status


• resource request

City of Jacksonville Fire/Rescue Dispatch County and City Roadway Maintenance and Construction Systems

• alert notification


• alert notification coordination

City of Jacksonville Fire/Rescue Dispatch County EOCs/Warning Points

• alert notification coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch County Fire EMS/Rescue Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch County Sheriff Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch FDOT District 2 Construction System

• alert notification


• alert notification coordination

City of Jacksonville Fire/Rescue Dispatch FDOT District 2 Maintenance System

• alert notification

City of Jacksonville Fire/Rescue Dispatch FDOT District 2 Public Information Office Systems

• work plan feedback

City of Jacksonville Fire/Rescue Dispatch FDOT District 2 RTMC

• incident command information coordination


• incident information


• incident response coordination


• incident response status


• remote surveillance control


• resource deployment status


• resource request


• traffic images_ud

City of Jacksonville Fire/Rescue Dispatch FHP Regional Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch Florida DEP Dispatch

• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch Florida FWC Dispatch System

• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch jax511.com

• incident information for public

City of Jacksonville Fire/Rescue Dispatch JTA Web Site

• incident information for public

City of Jacksonville Fire/Rescue Dispatch Local Agency Traveler Information System

• incident information for public

City of Jacksonville Fire/Rescue Dispatch Local Fire/EMS Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch Local Police Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch Military Base Operations Center

• emergency route request


• incident report


• incident response coordination


• remote surveillance control

City of Jacksonville Fire/Rescue Dispatch Other FHP Regional Dispatches

• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch Other Public Safety Communications and Dispatch Centers

• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch Private Fleet Vehicle Dispatch Systems

• hazmat information request

City of Jacksonville Fire/Rescue Dispatch Private/Public Ambulance Dispatch

• incident command information coordination


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch Regional Incident and Mutual Aid Network

• incident report


• incident response coordination

City of Jacksonville Fire/Rescue Dispatch St. Johns County/City of St. Augustine Traveler Information System

• incident information for public

City of Jacksonville Fire/Rescue Dispatch US Coast Guard Office System

• incident report


• incident response coordination

911 Emergency Call CentersCity of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Department of Environmental Resources SystemCity of Jacksonville Fire/Rescue Dispatch

• incident command information coordination


• incident report


• incident response coordination

City of Jacksonville Fire/Rescue VehiclesCity of Jacksonville Fire/Rescue Dispatch

• emergency dispatch response


• emergency vehicle tracking data


• incident scene images


• incident scene status

City of Jacksonville Public Works Right-of-Way and Stormwater Maintenance SystemCity of Jacksonville Fire/Rescue Dispatch

• incident information


• maint and constr resource response

City of Jacksonville Sheriffs DispatchCity of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• alert status


• emergency routes


• incident command information coordination


• incident information


• incident report


• incident response coordination


• incident response status


• resource deployment status


• resource request


• road network conditions


• road weather information


• threat information coordination


• traffic images

City of Jacksonville Traffic Management CenterCity of Jacksonville Fire/Rescue Dispatch

• current infrastructure restrictions


• emergency routes


• emergency traffic control information


• incident information


• incident response status


• maint and constr resource response


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images


• work zone information

City of Palatka Traffic Signal SystemCity of Jacksonville Fire/Rescue Dispatch

• road weather information

Clay County Signal Control SystemCity of Jacksonville Fire/Rescue Dispatch

• road weather information

Commercial VehicleCity of Jacksonville Fire/Rescue Dispatch

• commercial vehicle location data


• hazmat notification

County and City Roadway Maintenance and Construction SystemsCity of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• alert status

County and Local Traffic Control SystemsCity of Jacksonville Fire/Rescue Dispatch

• road weather information

County EOCs/Warning PointsCity of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• incident report


• incident response coordination

County Fire EMS/Rescue DispatchCity of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

County Sheriff DispatchCity of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

FDOT District 2 Construction SystemCity of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• alert status

FDOT District 2 Maintenance SystemCity of Jacksonville Fire/Rescue Dispatch

• alert status

FDOT District 2 Public Information Office SystemsCity of Jacksonville Fire/Rescue Dispatch

• current infrastructure restrictions


• maint and constr work plans

FDOT District 2 RTMCCity of Jacksonville Fire/Rescue Dispatch

• incident command information coordination


• incident information


• incident response coordination


• incident response status


• resource deployment status


• resource request


• road network conditions


• road weather information


• traffic images

FDOT District 5 RTMCCity of Jacksonville Fire/Rescue Dispatch

• road weather information

FHP Regional DispatchCity of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

Florida DEP DispatchCity of Jacksonville Fire/Rescue Dispatch

• incident command information coordination


• incident report


• incident response coordination

Florida FWC Dispatch SystemCity of Jacksonville Fire/Rescue Dispatch

• incident command information coordination


• incident report


• incident response coordination

Gainesville Smart Traffic TMCCity of Jacksonville Fire/Rescue Dispatch

• road weather information

Lake City Traffic Signal Control SystemCity of Jacksonville Fire/Rescue Dispatch

• road weather information

Local Fire/EMS DispatchCity of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

Local Police DispatchCity of Jacksonville Fire/Rescue Dispatch

• alert notification coordination


• incident command information coordination


• incident report


• incident response coordination

Military Base Operations CenterCity of Jacksonville Fire/Rescue Dispatch

• emergency routes


• incident report


• incident response coordination


• road network conditions


• road weather information


• traffic images

Nassau County Traffic Signal SystemCity of Jacksonville Fire/Rescue Dispatch

• road weather information

North Florida RTMCCity of Jacksonville Fire/Rescue Dispatch

• road weather information

Other FDOT District TMCsCity of Jacksonville Fire/Rescue Dispatch

• road weather information

Other FHP Regional DispatchesCity of Jacksonville Fire/Rescue Dispatch

• incident report


• incident response coordination

Other Public Safety Communications and Dispatch CentersCity of Jacksonville Fire/Rescue Dispatch

• incident report


• incident response coordination

Private Fleet Vehicle Dispatch SystemsCity of Jacksonville Fire/Rescue Dispatch

• commercial vehicle location data


• hazmat information


• hazmat notification

Private/Public Ambulance DispatchCity of Jacksonville Fire/Rescue Dispatch

• incident command information coordination


• incident response coordination

Putnam County Traffic Signal SystemsCity of Jacksonville Fire/Rescue Dispatch

• road weather information

Regional Incident and Mutual Aid NetworkCity of Jacksonville Fire/Rescue Dispatch

• incident report


• incident response coordination

St. Johns County TMCCity of Jacksonville Fire/Rescue Dispatch

• road weather information

US Coast Guard Office SystemCity of Jacksonville Fire/Rescue Dispatch

• incident report


• incident response coordination

National ITS Architecture Subsystems
mapped to the City of Jacksonville Fire/Rescue Dispatch:

• Emergency Management Center Subsystem

National ITS Architecture Services
associated with City of Jacksonville Fire/Rescue Dispatch:

• CVO12 - Road Weather Information for Freight Carriers (Northeast Florida) -- (Graphic)
• MC08 - Maintenance and Construction Activity Coordination (FDOT District 2 (2 of 2)) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (City of Jacksonville Public Safety Agencies) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (County Public Safety) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida Highway Patrol) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Jacksonville Traffic Management Center) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida FWC Dispatch) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (NE Florida Regional Incident and Mutual Aid Network (EM to Other EM)) -- (Graphic)
• PS02 - Emergency Response (FDOT District 2 (TM to EM)) -- (Graphic)
• PS02 - Emergency Response (City of Jacksonville Public Safety (EM to EVS)) -- (Graphic)
• PS02 - Emergency Response (City of Jacksonville) -- (Graphic)
• PS02 - Emergency Response (Jacksonville Traffic Management Center (TM to EM)) -- (Graphic)
• PS03 - Emergency Vehicle Preemption (Jacksonville Traffic Management Center) -- (Graphic)
• PS10 - Wide-Area Alert (County EOC (2 of 3)) -- (Graphic)
• PS11 - Early Warning System (Jacksonville Public Safety Surveillance) -- (Graphic)
• TI01 - Broadcast Traveler Information (Cities) -- (Graphic)
• TM08 - Traffic Incident Management System (City of Jacksonville Public Safety (EM to EVS)) -- (Graphic)
• TM08 - Traffic Incident Management System (City of Jacksonville and Local EM) -- (Graphic)
• TM08 - Traffic Incident Management System (Jacksonville Traffic Management Center (TM to EM)) -- (Graphic)
• TM08 - Traffic Incident Management System (FDOT District 2 (TM to EM)) -- (Graphic)
• WX02 - Weather Information Processing and Distribution (Local Emergecy Agencies) -- (Graphic)