SunPass Customer Service Center

Status: Existing

Description: Customer Service Centers (CSCs) for the SunPass electronic toll system, providing administrative back office and customer support functions for the electronic toll system.

Stakeholder: FTE

Architecture Flow Diagrams
which include SunPass Customer Service Center:

• SunPass Customer Service Center County Court System
• SunPass Customer Service Center FDOT District 4 FMS
• SunPass Customer Service Center FDOT District 4 I-595 FMS
• SunPass Customer Service Center FDOT District 6 SunGuide Transportation Management Center
• SunPass Customer Service Center FHP Regional Dispatch
• SunPass Customer Service Center Financial Institutions
• SunPass Customer Service Center Florida License Registration and Fuel Tax System
• SunPass Customer Service Center FTE SunPass Toll Collection System
• SunPass Customer Service Center GMX TMC
• SunPass Customer Service Center Regional ITS Data Warehouse
• SunPass Customer Service Center SunPass CSC Web Site

Architecture Flows
to/from the SunPass Customer Service Center:

SunPass Customer Service Center County Court System

• payment violation notification

SunPass Customer Service Center FDOT District 4 FMS

• toll service change response

SunPass Customer Service Center FDOT District 4 I-595 FMS

• toll service change response

SunPass Customer Service Center FDOT District 6 SunGuide Transportation Management Center

• toll service change response

SunPass Customer Service Center FHP Regional Dispatch

• payment violation notification

SunPass Customer Service Center Financial Institutions

• payment request

SunPass Customer Service Center Florida License Registration and Fuel Tax System

• license request

SunPass Customer Service Center FTE SunPass Toll Collection System

• payment instructions

SunPass Customer Service Center GMX TMC

• toll service change response

SunPass Customer Service Center Regional ITS Data Warehouse

• payment archive data

SunPass Customer Service Center SunPass CSC Web Site

• toll data

FDOT District 4 FMSSunPass Customer Service Center

• toll service change request

FDOT District 4 I-595 FMSSunPass Customer Service Center

• toll service change request

FDOT District 6 SunGuide Transportation Management CenterSunPass Customer Service Center

• toll service change request

Financial InstitutionsSunPass Customer Service Center

• settlement

Florida License Registration and Fuel Tax SystemSunPass Customer Service Center

• registration

FTE SunPass Toll Collection SystemSunPass Customer Service Center

• payment transactions

GMX TMCSunPass Customer Service Center

• toll service change request

Regional ITS Data WarehouseSunPass Customer Service Center

• archive status

SunPass CSC Web SiteSunPass Customer Service Center

• toll data request

National ITS Architecture Subsystems
mapped to the SunPass Customer Service Center:

• Payment Administration Center Subsystem

National ITS Architecture Services
associated with SunPass Customer Service Center:

• DM01 - ITS Data Warehouse (Regional ITS Data Warehouse (1 of 5)) -- (Graphic)
• TM09 - Integrated Decision Support and Demand Management (Miami-Dade Expressway Authority) -- (Graphic)
• TM10 - Electronic Toll Collection (SunPass) -- (Graphic)