SunPass Customer Service Center

Status: Existing

Description: Customer Service Centers (CSCs) for the SunPass electronic toll system, providing administrative back office and customer support functions for the electronic toll system.

Stakeholder: FTE

Architecture Flow Diagrams
which include SunPass Customer Service Center:

• SunPass Customer Service Center E-PASS Headquarters
• SunPass Customer Service Center FDOT District 5 RTMC

Architecture Flows
to/from the SunPass Customer Service Center:

SunPass Customer Service Center E-PASS Headquarters

• toll coordination

SunPass Customer Service Center FDOT District 5 RTMC

• toll service change response

E-PASS HeadquartersSunPass Customer Service Center

• toll coordination

FDOT District 5 RTMCSunPass Customer Service Center

• toll service change request

National ITS Architecture Subsystems
mapped to the SunPass Customer Service Center:

• Payment Administration Center Subsystem

National ITS Architecture Services
associated with SunPass Customer Service Center:

• TM10 - Electronic Toll Collection (E-PASS / FDOT Turnpike Enterprise – Reciprocity Network) -- (Graphic)