911 Emergency Call Centers

Status: Existing

Description: Represents the various county and local call taker systems that handle 911 calls. This includes the FHP, county sheriffs, and many local police call taker systems. It also includes E911 systems.

Stakeholder: Regional Public Safety Agencies

Architecture Flow Diagrams
which include 911 Emergency Call Centers:

• 911 Emergency Call Centers Citrus County Traffic Control Center
• 911 Emergency Call Centers City of Clearwater Traffic Control Center
• 911 Emergency Call Centers City of Plant City TMC
• 911 Emergency Call Centers City of St. Petersburg Traffic Control Center
• 911 Emergency Call Centers City of Tampa TMC
• 911 Emergency Call Centers County and City Roadway Maintenance and Construction Systems
• 911 Emergency Call Centers County EOCs/Warning Points
• 911 Emergency Call Centers County Fire EMS/Rescue Dispatch
• 911 Emergency Call Centers County Sheriff Dispatch
• 911 Emergency Call Centers FDOT District 7 Tampa Bay SunGuide Center
• 911 Emergency Call Centers FDOT Statewide Transportation EOC (TEOC)
• 911 Emergency Call Centers FHP Regional Dispatch
• 911 Emergency Call Centers FTE EOC
• 911 Emergency Call Centers Hernando County Traffic Control Center
• 911 Emergency Call Centers Hillsborough County Traffic Management Center
• 911 Emergency Call Centers Local Fire/EMS Dispatch
• 911 Emergency Call Centers Local Police Dispatch
• 911 Emergency Call Centers Pasco County Traffic Operations Center
• 911 Emergency Call Centers Pinellas County Connected Mobility Platform(CMP)
• 911 Emergency Call Centers Pinellas County Traffic Management Center
• 911 Emergency Call Centers Private Fleet Vehicle Dispatch Systems
• 911 Emergency Call Centers Regional Incident and Mutual Aid Network
• 911 Emergency Call Centers Tampa Bay Regional Archive Data Management System

Architecture Flows
to/from the 911 Emergency Call Centers:

911 Emergency Call Centers Citrus County Traffic Control Center

• incident information


• incident response status


• resource request

911 Emergency Call Centers City of Clearwater Traffic Control Center

• incident information


• incident response status


• resource request

911 Emergency Call Centers City of Plant City TMC

• incident information


• incident response status


• resource request

911 Emergency Call Centers City of St. Petersburg Traffic Control Center

• incident information


• incident response status


• resource request

911 Emergency Call Centers City of Tampa TMC

• incident information


• incident response status


• resource request

911 Emergency Call Centers County EOCs/Warning Points

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

911 Emergency Call Centers County Fire EMS/Rescue Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers County Sheriff Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers FDOT Statewide Transportation EOC (TEOC)

• incident report


• threat information coordination

911 Emergency Call Centers FHP Regional Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers FTE EOC

• incident report


• threat information coordination

911 Emergency Call Centers Hernando County Traffic Control Center

• incident information


• incident response status


• resource request

911 Emergency Call Centers Hillsborough County Traffic Management Center

• incident information


• incident response status


• resource request

911 Emergency Call Centers Local Fire/EMS Dispatch

• incident report


• incident response coordination

911 Emergency Call Centers Local Police Dispatch

• incident response coordination

911 Emergency Call Centers Pasco County Traffic Operations Center

• incident information


• incident response status


• resource request

911 Emergency Call Centers Pinellas County Connected Mobility Platform(CMP)

• emergency archive data

911 Emergency Call Centers Pinellas County Traffic Management Center

• incident command information coordination


• incident information


• incident response status


• resource request

911 Emergency Call Centers Private Fleet Vehicle Dispatch Systems

• hazmat information request

911 Emergency Call Centers Regional Incident and Mutual Aid Network

• incident report


• incident response coordination

911 Emergency Call Centers Tampa Bay Regional Archive Data Management System

• emergency archive data

Citrus County Traffic Control Center911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

City of Clearwater Traffic Control Center911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

City of Plant City TMC911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images


• wrong way vehicle notification

City of St. Petersburg Traffic Control Center911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

City of Tampa TMC911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images


• wrong way vehicle notification

County and City Roadway Maintenance and Construction Systems911 Emergency Call Centers

• current infrastructure restrictions


• maint and constr work plans

County EOCs/Warning Points911 Emergency Call Centers

• alert notification coordination


• emergency plan coordination


• evacuation coordination


• incident command information coordination


• incident report


• incident response coordination


• resource coordination


• threat information coordination


• transportation system status

County Fire EMS/Rescue Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

County Sheriff Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

FDOT District 7 Tampa Bay SunGuide Center911 Emergency Call Centers

• incident information


• road network conditions


• traffic images


• wrong way vehicle notification

FDOT Statewide Transportation EOC (TEOC)911 Emergency Call Centers

• incident report


• threat information coordination

FHP Regional Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

FTE EOC911 Emergency Call Centers

• incident report


• threat information coordination

Hernando County Traffic Control Center911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images

Hillsborough County Traffic Management Center911 Emergency Call Centers

• incident information


• resource deployment status


• road network conditions


• traffic images


• wrong way vehicle notification

Local Fire/EMS Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

Local Police Dispatch911 Emergency Call Centers

• incident report


• incident response coordination

Pasco County Traffic Operations Center911 Emergency Call Centers

• incident information


• incident response status


• resource deployment status


• resource request


• road network conditions


• traffic images

Pinellas County Connected Mobility Platform(CMP)911 Emergency Call Centers

• archive status

Pinellas County Traffic Management Center911 Emergency Call Centers

• incident command information coordination


• incident information


• resource deployment status


• road network conditions


• traffic images

Private Fleet Vehicle Dispatch Systems911 Emergency Call Centers

• hazmat information

Regional Incident and Mutual Aid Network911 Emergency Call Centers

• incident report


• incident response coordination

National ITS Architecture Subsystems
mapped to the 911 Emergency Call Centers:

• Emergency Management Center Subsystem
• Other Emergency Management Centers Terminator

National ITS Architecture Services
associated with 911 Emergency Call Centers:

• CVO12 - HAZMAT Management (West Central Florida) -- (Graphic)
• DM01 - ITS Data Warehouse (Pinellas Connected Community ATCMTD CAV) -- (Graphic)
• DM01 - ITS Data Warehouse (Regional Transportation Data Archive Management System 1 of 2) -- (Graphic)
• MC08 - Maintenance and Construction Activity Coordination (County and Municipal Maintenance 3 of 4) -- (Graphic)
• MC08 - Maintenance and Construction Activity Coordination (Hillsborough County C2C Communications) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Regional Incident and Mutual Aid Network EM to Other EM) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (County Public Safety) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Florida Highway Patrol) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Local Dispatch) -- (Graphic)
• PS01 - Emergency Call-Taking and Dispatch (Hillsborough County C2C Communications) -- (Graphic)
• PS02 - Emergency Response (Hillsborough County C2C Communications) -- (Graphic)
• PS02 - Emergency Response (City of Clearwater TM to EM) -- (Graphic)
• PS02 - Emergency Response (St. Petersburg TM to EM) -- (Graphic)
• PS02 - Emergency Response (Tampa TM to EM) -- (Graphic)
• PS02 - Emergency Response (Pinellas County TM to EM) -- (Graphic)
• PS02 - Emergency Response (Hillsborough County TM to EM) -- (Graphic)
• PS02 - Emergency Response (Counties TM to EM) -- (Graphic)
• PS02 - Emergency Response (Pinellas Connected Community ATCMTD CAV) -- (Graphic)
• PS02 - Emergency Response (City of Plant City TM to EM) -- (Graphic)
• PS09 - Transportation Infrastructure Protection (FDOT District 7 2 of 2) -- (Graphic)
• PS10 - Wide-Area Alert (County EOC - General Alerts 1 of 2) -- (Graphic)
• PS11 - Early Warning System (County Emergency Operations Center 1 of 3) -- (Graphic)
• PS12 - Disaster Response and Recovery (County Emergency Operations Center 1 of 3) -- (Graphic)
• PS13 - Evacuation and Reentry Management (County Emergency Operations Center 1 of 3) -- (Graphic)
• TM06 - Traffic Information Dissemination (Hernando County 2 of 2) -- (Graphic)
• TM06 - Traffic Information Dissemination (Hillsborough County C2C Communications) -- (Graphic)
• TM06 - Traffic Information Dissemination (Pasco County 2 of 2) -- (Graphic)
• TM06 - Traffic Information Dissemination (I-4 District 7) -- (Graphic)
• TM08 - Traffic Incident Management System (Counties TM to EM) -- (Graphic)
• TM08 - Traffic Incident Management System (Hillsborough County TM to EM) -- (Graphic)
• TM08 - Traffic Incident Management System (Pasco County TM to EM 2 of 2) -- (Graphic)
• TM08 - Traffic Incident Management System (Pinellas County TM to EM) -- (Graphic)
• TM08 - Traffic Incident Management System (City of Tampa TM to EM) -- (Graphic)
• TM08 - Traffic Incident Management System (City of St. Petersburg TM to EM) -- (Graphic)
• TM08 - Traffic Incident Management System (City of Plant City TM to EM) -- (Graphic)
• TM08 - Traffic Incident Management System (Hillsborough County C2C Communications) -- (Graphic)
• TM08 - Traffic Incident Management System (City of Clearwater TM to EM) -- (Graphic)
• TM25 - Wrong Way Vehicle Detection and Warning (FDOT District 7 I-4 FRAME) -- (Graphic)